Open to retail banks operating in the MENA region with a significant retail customer base, this award recognises the institution that has demonstrated overall excellence in retail banking. Judges will assess financial performance, innovation in retail products and services, and delivery of superior customer experiences across digital and physical channels. Entrants should provide evidence from the past 12–18 months, including measurable results such as growth, customer adoption, or case studies of successful initiatives.

Open to Islamic retail banks and Sharia-compliant divisions within conventional banks, this award celebrates leadership in Islamic retail banking across the MENA region. Judges will consider the breadth and innovation of Sharia-compliant retail products, customer satisfaction, and the bank’s contribution to financial inclusion. Nominations should be supported with recent data, customer engagement metrics, and examples of innovative product launches or service improvements.

Open to banks offering priority or premium retail banking services in the MENA region, this award recognises institutions that deliver exceptional value to high-net-worth and priority clients. Judges will assess the range and quality of premium offerings, relationship management, and evidence of customer loyalty. Entrants should provide recent data on client growth, service innovations, satisfaction scores, and case studies demonstrating differentiation in the premium segment.

Open to banks with dedicated retail products or services for women, this award celebrates initiatives that empower women through tailored financial solutions and inclusive services. Judges will consider the relevance and innovation of women-focused products, accessibility of programmes, and measurable impact on financial inclusion. Nominations should be supported with adoption figures, engagement outcomes, and examples of product or service success within the past 12–18 months.

Open to banks offering retail banking solutions designed for youth or students, this award recognises efforts to build financial literacy and long-term engagement with younger customers. Judges will evaluate the innovation and uptake of youth-targeted products, effectiveness of financial literacy initiatives, and evidence of sustained engagement. Entrants should provide metrics such as customer adoption, education outcomes, and case studies highlighting youth-focused innovations.

Open to banks providing home financing solutions in the MENA region, this award honours institutions that offer innovative, accessible, and affordable mortgage products. Judges will assess the competitiveness of financing structures, evidence of innovation, and impact on housing accessibility. Nominations should include data on uptake, affordability, and customer satisfaction, as well as examples of unique mortgage initiatives launched in the past 12–18 months.

Open to banks and financial institutions providing retail microfinance services, this award recognises leadership in enabling financial inclusion and supporting entrepreneurship among underserved communities. Judges will consider the reach, sustainability, and impact of microfinance products on individuals and small businesses. Entrants should provide figures on customer outreach, repayment performance, and case studies showing empowerment and community development through microfinance.

Open to banks operating retail services in the MENA region, this award recognises excellence in delivering consistent, high-quality customer service across all channels. Judges will assess responsiveness, customer satisfaction outcomes, and integration of digital and in-branch support. Entrants should provide evidence such as satisfaction scores, complaint resolution metrics, and case studies of customer service innovations introduced in the past 12–18 months.

Open to banks and financial institutions offering retail remittance services, this award celebrates leadership in providing fast, secure, and cost-effective cross-border money transfers. Judges will consider service reach, affordability, reliability, and customer adoption. Nominations should include transaction data, customer usage growth, and examples of product enhancements or innovations in remittances.

Open to banks with retail investment offerings, this award recognises institutions that have expanded customer access to wealth-building opportunities through innovation and education. Judges will assess range and accessibility of investment products, customer engagement, and measurable outcomes in adoption. Entrants should provide data on product usage, financial literacy initiatives, and case studies of successful investment solutions launched in the past 12–18 months.

Open to banks delivering retail banking services in MENA, this award honours excellence in protecting customers against fraud and enhancing security without compromising user experience. Judges will consider innovation in fraud detection, measurable improvements in security, and evidence of customer trust. Nominations should be supported with security performance metrics, adoption rates of new controls, and examples of fraud prevention initiatives.

Open to banks operating in the MENA retail sector, this award recognises creativity and effectiveness in marketing retail banking products and services. Judges will evaluate strategic impact, originality, reach, and measurable campaign results. Entrants should provide campaign performance data, evidence of customer engagement, and case studies of successful product marketing initiatives from the past 12–18 months.

Open to banks with physical branch networks in the MENA region, this award recognises excellence in creating modern, customer-centric branch designs that enhance experience and efficiency. Judges will assess innovation in layout, accessibility, and integration of digital and in-person services. Entrants should provide examples of redesigned or newly launched branches, customer feedback, and evidence of improved engagement or efficiency.

Open to banks offering Islamic retail products, this award celebrates innovation and leadership in Sharia-compliant financial services. Judges will assess breadth of offerings, customer adoption, and measurable contribution to financial inclusion. Entrants should provide evidence of product performance, innovation in Sharia-compliant structures, and case studies from the past 12–18 months.

Open to banks providing retail loan products in MENA, this award recognises institutions that deliver competitive, accessible, and customer-focused lending solutions. Judges will evaluate product affordability, flexibility, and impact on financial access. Nominations should include performance data, adoption figures, and examples of innovative loan structures or initiatives.

Open to banks issuing retail credit cards, this award highlights leadership in product innovation, customer value, and adoption. Judges will consider card features, rewards structures, customer satisfaction, and evidence of strong market performance. Entrants should provide usage data, customer growth, and case studies of unique credit card offerings introduced in the past 12–18 months.

Open to banks offering retail savings products in the MENA region, this award recognises excellence in providing competitive, accessible, and innovative savings solutions. Judges will assess product features, customer adoption, and contribution to financial wellbeing. Entrants should provide performance data, adoption figures, and case studies showing how savings products have supported customer goals over the past 12–18 months.

Open to banks undertaking corporate social responsibility programmes, this award celebrates initiatives that have delivered meaningful social or environmental impact. Judges will evaluate the scope, execution, and measurable outcomes of CSR activities. Nominations should include evidence of community engagement, impact metrics, and examples of CSR projects completed within the past 12–18 months.

Open to banks operating in the MENA retail sector, this award honours groundbreaking retail banking products or services that set new standards for innovation. Judges will assess originality, customer impact, and scalability of the innovation. Entrants should provide details of the innovation, adoption data, and evidence of customer or market impact achieved within the past 12–18 months.

Open to banks offering retail products and services that improve access to finance, this award recognises leadership in promoting financial inclusion across underserved segments. Judges will consider reach, accessibility, and measurable outcomes in expanding financial services to new customers. Entrants should provide evidence of customer outreach, adoption metrics, and case studies demonstrating impact on inclusion.

Open to banks with loyalty or rewards schemes tied to retail banking products, this award highlights excellence in driving customer engagement and retention through compelling benefits. Judges will evaluate the design, adoption, and measurable impact of rewards programmes. Nominations should include usage data, engagement outcomes, and examples of how the programme has enhanced customer loyalty in the past 12–18 months.

Open to banks offering retail sustainable finance solutions, this award celebrates leadership in integrating sustainability into retail banking products. Judges will assess product innovation, customer adoption, and measurable environmental or social outcomes. Entrants should provide performance data, adoption figures, and case studies of sustainable finance initiatives launched in the past 12–18 months.

Open to retail banks operating in Bahrain, this award recognises excellence in customer-focused retail banking. Judges will assess financial performance, customer satisfaction, and innovation, with particular emphasis on digital transformation and open banking adoption. Entrants should provide evidence from the past 12–18 months including performance data, customer engagement, and case studies of retail innovation.

Open to retail banks operating in Egypt, this award recognises leadership in advancing retail banking excellence. Judges will consider financial performance, service quality, and customer satisfaction, with special focus on initiatives that expand retail access and affordability. Nominations should be supported with adoption figures, evidence of customer engagement, and examples of successful retail initiatives.

Open to retail banks operating in Jordan, this award recognises achievement in delivering innovative and accessible retail banking. Judges will assess product range, service quality, and customer experience, with emphasis on strengthening digital channels and supporting the evolving needs of retail customers. Entrants should provide performance data, customer adoption figures, and case studies from the past 12–18 months.

Open to retail banks operating in Kuwait, this award celebrates excellence in offering competitive and innovative retail banking services. Judges will evaluate financial strength, product innovation, and customer satisfaction, with emphasis on digital transformation and improving retail customer engagement. Nominations should include adoption metrics, performance data, and examples of innovative retail solutions.

Open to retail banks operating in Oman, this award highlights leadership in delivering high-quality and customer-centric retail banking. Judges will assess financial performance, customer experience, and innovation, with focus on the ability to adapt retail services to changing customer expectations. Entrants should provide evidence of adoption, customer satisfaction outcomes, and retail product innovations introduced in the past 12–18 months.

Open to retail banks operating in Qatar, this award recognises excellence in delivering competitive and innovative retail banking services. Judges will consider financial performance, innovation, and customer experience, with particular focus on the adoption of digital services and payment solutions. Nominations should include usage data, customer engagement outcomes, and case studies of retail initiatives.

Open to retail banks operating in Saudi Arabia, this award celebrates leadership in retail banking aligned with the Kingdom’s fast-evolving financial sector. Judges will assess financial performance, innovation, and customer satisfaction, with special focus on digital-first services and improved accessibility for retail customers. Entrants should provide recent performance data, adoption figures, and case studies of retail initiatives from the past 12–18 months.

Open to retail banks operating in the UAE, this award honours institutions delivering world-class retail banking services. Judges will evaluate financial performance, innovation, and customer experience, with emphasis on premium offerings, digital transformation, and international competitiveness. Nominations should be supported with adoption metrics, performance data, and examples of innovative retail products or services.

Open to retail banks operating in the MENA region with a strong digital banking proposition, this award recognises the institution that has demonstrated overall excellence in digital-first banking. Judges will assess financial performance, innovation in digital products and services, and delivery of seamless customer experiences across online and mobile platforms. Entrants should provide evidence from the past 12–18 months, including adoption metrics, usage growth, and case studies of successful digital initiatives.

Open to Islamic banks and Sharia-compliant divisions of conventional banks in the MENA region, this award honours leadership in digital innovation for Islamic retail banking. Judges will consider the breadth of Sharia-compliant digital offerings, customer adoption, and measurable impact on accessibility and inclusion. Nominations should be supported with recent performance data, customer engagement figures, and case studies of digital Islamic banking initiatives.

Open to licensed neo banks and digital-only banking divisions in MENA, this award recognises excellence in providing innovative, mobile-first financial services without traditional branch networks. Judges will assess customer growth, product innovation, and measurable impact on customer experience and inclusion. Entrants should provide adoption metrics, performance results, and case studies of innovative digital banking services from the past 12–18 months.

Open to banks operating in the MENA region, this award recognises institutions that have set benchmarks in digital innovation across retail banking. Judges will evaluate originality, scalability, and measurable customer or market impact of digital innovations. Entrants should provide evidence of new digital initiatives, adoption and engagement metrics, and case studies of innovation success within the past 12–18 months.

Open to banks and financial institutions in the MENA region offering digital wallet solutions, this award recognises leadership in delivering secure, accessible, and user-friendly digital wallets. Judges will assess adoption, usability, and measurable improvements in customer experience. Entrants should provide usage data, customer engagement outcomes, and case studies of digital wallet innovations launched in the past 12–18 months.

Open to banks and financial institutions in the MENA region, this award highlights excellence in building and managing digital payments platforms that support seamless transactions. Judges will consider platform innovation, scalability, and measurable customer or merchant adoption. Nominations should include performance metrics, transaction volumes, and case studies of payment platform initiatives.

Open to banks offering mobile banking services in MENA, this award recognises outstanding delivery of a seamless and customer-focused mobile experience. Judges will assess usability, customer satisfaction, and innovation in mobile service design. Entrants should provide adoption data, customer feedback scores, and examples of mobile service enhancements introduced in the past 12–18 months.

Open to banks with mobile banking applications in MENA, this award honours the most effective and user-friendly app offering. Judges will evaluate functionality, adoption, customer engagement, and innovation in features. Entrants should provide usage data, customer reviews or satisfaction scores, and case studies of app enhancements or launches in the past 12–18 months.

Open to banks and financial institutions in the MENA region, this award recognises leadership in reducing reliance on cash by promoting digital payments. Judges will assess innovation, adoption, and measurable impact in shifting customers toward cashless solutions. Nominations should include adoption metrics, transaction data, and case studies of initiatives driving cash displacement in the past 12–18 months.

Open to banks and financial institutions in the MENA region offering Sharia-compliant payment solutions, this award celebrates innovation in Islamic digital payments. Judges will consider originality, customer adoption, and measurable impact on accessibility and inclusion. Entrants should provide usage data, adoption figures, and case studies of Islamic payment innovations launched in the past 12–18 months.

Open to banks and financial institutions offering mobile payment services in MENA, this award recognises leadership in delivering secure, fast, and user-friendly mobile payment solutions. Judges will assess innovation, adoption, and customer satisfaction. Nominations should include transaction data, customer usage growth, and case studies of mobile payment initiatives.

Open to banks and financial institutions in MENA, this award honours outstanding achievement in providing seamless and secure contactless payment experiences. Judges will consider adoption, customer satisfaction, and innovation in product design. Entrants should provide usage data, customer engagement metrics, and case studies of contactless payment enhancements introduced in the past 12–18 months.

Open to banks and financial institutions in MENA, this award recognises excellence in integrating payments within a broader ecosystem of financial and non-financial services. Judges will assess innovation, interoperability, and measurable customer or merchant adoption. Nominations should be supported with performance data, case studies, and examples of ecosystem partnerships.

Open to banks and financial institutions in the MENA region, this award celebrates excellence in protecting customers against fraud in payment services. Judges will evaluate innovation in fraud prevention, measurable improvements in security, and customer trust outcomes. Entrants should provide security performance data, adoption of fraud prevention tools, and case studies from the past 12–18 months.

Open to banks and financial institutions in MENA offering real-time payments services, this award recognises innovation in speed, reliability, and customer experience. Judges will assess originality, scalability, and measurable improvements in transaction efficiency. Entrants should provide usage data, customer adoption metrics, and case studies of real-time payment solutions launched in the past 12–18 months.

Open to banks in the MENA region, this award honours outstanding digital transformation projects that have redefined operations and customer engagement. Judges will consider the scope of transformation, innovation in processes, and measurable business or customer outcomes. Nominations should be supported with performance data, adoption figures, and case studies of digital transformation programmes.

Open to banks and fintech partners in MENA, this award recognises excellence in collaboration that has delivered measurable value to customers and the market. Judges will assess innovation, impact, and scalability of the partnership. Entrants should provide evidence of customer adoption, business outcomes, and case studies of collaborative initiatives within the past 12–18 months.

Open to banks and financial institutions in the MENA region, this award celebrates the most effective application of artificial intelligence in enhancing financial services. Judges will consider innovation, customer or operational impact, and measurable outcomes achieved through AI. Nominations should include data on adoption, performance improvements, and case studies of AI-driven initiatives introduced in the past 12–18 months.

Open to banks operating in MENA, this award highlights creativity and effectiveness in social media campaigns for retail banking. Judges will evaluate originality, reach, and measurable customer engagement outcomes. Entrants should provide campaign data, customer engagement figures, and case studies of social media initiatives executed within the past 12–18 months.

Open to digital and retail banks operating in Bahrain, this award recognises excellence in digital-first banking services. Judges will assess financial performance, customer experience, and innovation, with particular emphasis on open banking adoption and fintech integration under Bahrain’s progressive regulatory framework. Entrants should provide evidence from the past 12–18 months including adoption metrics, customer engagement outcomes, and case studies of digital initiatives.

Open to retail banks offering digital services in Egypt, this award honours leadership in expanding access to digital financial services. Judges will consider innovation, customer satisfaction, and adoption, with special focus on initiatives that promote financial inclusion and extend banking to underserved populations. Nominations should be supported with adoption data, outreach outcomes, and examples of digital initiatives from the past 12–18 months.

Open to retail banks operating in Jordan, this award recognises achievement in delivering innovative and accessible digital banking services. Judges will assess product range, usability, and customer satisfaction, with emphasis on remittance-related digital services and mobile-first solutions. Entrants should provide adoption figures, usage data, and case studies of digital retail initiatives launched in the past 12–18 months.

Open to retail banks offering digital banking services in Kuwait, this award celebrates excellence in innovation and customer experience. Judges will evaluate financial performance, digital adoption, and customer engagement, with focus on mobile-first banking and integration with premium retail offerings. Nominations should include usage metrics, performance data, and case studies of digital retail initiatives introduced in the past 12–18 months.

Open to retail banks operating in Oman, this award highlights leadership in digital banking transformation. Judges will assess innovation, customer experience, and adoption, with emphasis on strengthening digital channels and integrating sustainability into retail services. Entrants should provide evidence of digital adoption, customer feedback, and examples of digital retail banking projects delivered in the past 12–18 months.

Open to retail banks offering digital banking services in Qatar, this award recognises excellence in delivering innovative digital-first experiences. Judges will consider adoption, customer satisfaction, and measurable service improvements, with particular emphasis on digital payments and mobile-led innovation. Nominations should include adoption data, usage growth, and case studies of successful digital retail initiatives.

Open to retail banks operating in Saudi Arabia, this award celebrates leadership in digital banking aligned with the Kingdom’s Vision 2030 goals. Judges will assess financial strength, digital innovation, and customer satisfaction, with emphasis on mobile-first services, open banking readiness, and large-scale digital adoption. Entrants should provide performance data, adoption figures, and case studies of transformative digital initiatives from the past 12–18 months.

Open to retail banks in the UAE with a strong digital focus, this award honours institutions delivering world-class digital banking services. Judges will evaluate financial performance, customer experience, and innovation, with emphasis on premium digital offerings and international competitiveness. Nominations should be supported with adoption metrics, customer satisfaction data, and case studies of innovative digital banking services launched in the past 12–18 months.

Open to banks operating in the MENA region with a significant SME client base, this award recognises the institution that has demonstrated overall excellence in SME banking. Judges will assess financial performance, innovation in SME products and services, and delivery of superior client experiences across markets. Entrants should provide evidence from the past 12–18 months including adoption metrics, lending data, and case studies of SME-focused initiatives.

Open to Islamic banks and Sharia-compliant divisions of conventional banks in MENA, this award honours leadership in providing innovative and accessible Islamic SME banking solutions. Judges will consider the breadth of Sharia-compliant SME offerings, customer adoption, and measurable impact on inclusion. Nominations should include lending data, adoption figures, and case studies of Islamic SME banking services launched in the past 12–18 months.

Open to banks operating in the MENA region, this award highlights excellence in supporting SMEs through innovative supply chain financing solutions. Judges will evaluate the range, accessibility, and measurable impact of financing on SME liquidity and growth. Entrants should provide performance data, adoption metrics, and case studies of supply chain finance programmes delivered in the past 12–18 months.

Open to banks in MENA offering SME banking services, this award recognises institutions that deliver outstanding client support through advisory, relationship management, and tailored financial solutions. Judges will assess quality of service, innovation in delivery, and evidence of improved client satisfaction. Entrants should provide customer engagement data, satisfaction scores, and case studies of SME service enhancements introduced in the past 12–18 months.

Open to banks in the MENA region providing SME solutions tailored to women entrepreneurs, this award recognises efforts to empower and support women-led businesses. Judges will consider the relevance and innovation of financial products, accessibility of services, and measurable impact on women’s business growth. Entrants should provide adoption figures, lending or financing data, and case studies of initiatives for women entrepreneurs within the past 12–18 months.

Open to banks and financial institutions in MENA offering SME-focused payment solutions, this award highlights excellence in providing secure, efficient, and cost-effective transaction services. Judges will evaluate innovation, adoption, and measurable impact on SME business operations. Nominations should include usage data, adoption metrics, and case studies of payment solutions delivered to SMEs in the past 12–18 months.

Open to banks offering business card products in the MENA region, this award honours leadership in creating valuable and practical card solutions for SMEs. Judges will assess product features, customer adoption, and measurable outcomes in business efficiency or rewards. Entrants should provide usage data, adoption figures, and case studies of business card initiatives introduced in the past 12–18 months.

Open to banks and financial institutions supporting early-stage businesses in MENA, this award celebrates excellence in providing financial solutions and services tailored to start-ups. Judges will consider accessibility, innovation, and measurable impact on start-up growth and sustainability. Nominations should include adoption metrics, financing data, and case studies of start-up programmes delivered in the past 12–18 months.

Open to banks serving SMEs in Bahrain, this award recognises leadership in delivering innovative and customer-focused SME banking solutions. Judges will assess financial performance, service quality, and product innovation, with emphasis on digital channels and supply chain finance aligned with Bahrain’s progressive regulatory framework. Entrants should provide adoption figures, lending data, and case studies of SME initiatives launched in the past 12–18 months.

Open to banks operating in Egypt with SME services, this award honours institutions advancing financial access and inclusion for small businesses. Judges will consider innovation, customer adoption, and measurable outcomes, with focus on supporting underserved SMEs and improving financing accessibility. Nominations should include lending growth data, adoption figures, and case studies of SME inclusion programmes delivered in the past 12–18 months.

Open to banks providing SME services in Jordan, this award highlights excellence in delivering accessible and relevant financial solutions to SMEs. Judges will assess product range, customer engagement, and measurable outcomes, with emphasis on facilitating digital adoption and serving SMEs in remittance-linked sectors. Entrants should provide usage metrics, financing data, and case studies of SME services introduced in the past 12–18 months.

Open to banks serving SMEs in Kuwait, this award celebrates leadership in providing competitive SME banking products and services. Judges will evaluate innovation, adoption, and customer satisfaction, with emphasis on digital transformation and support for growing mid-sized businesses. Nominations should include financing data, adoption metrics, and case studies of SME-focused initiatives in the past 12–18 months.

Open to banks operating in Oman with SME banking services, this award recognises excellence in customer-focused solutions tailored to the needs of small businesses. Judges will consider product innovation, customer experience, and adoption, with emphasis on sustainable finance and digital accessibility for SMEs. Entrants should provide usage data, financing outcomes, and case studies of SME products or services launched in the past 12–18 months.

Open to banks serving SMEs in Qatar, this award honours achievement in delivering innovative and accessible SME banking solutions. Judges will assess customer adoption, product range, and measurable improvements in SME operations, with emphasis on payments and digital service adoption. Nominations should include usage data, adoption figures, and case studies of SME initiatives from the past 12–18 months.

Open to banks in Saudi Arabia offering SME banking services, this award celebrates leadership in supporting small businesses as part of the Kingdom’s Vision 2030 objectives. Judges will evaluate financial performance, innovation, and customer outcomes, with emphasis on digital-first SME solutions and financing accessibility. Entrants should provide recent lending data, adoption metrics, and case studies of SME-focused digital initiatives.

Open to banks operating in the UAE with SME banking services, this award highlights institutions delivering world-class support for small businesses. Judges will consider product innovation, customer engagement, and measurable outcomes, with emphasis on international competitiveness and digital adoption in the SME segment. Nominations should be supported with adoption figures, financing data, and case studies of SME products or services launched in the past 12–18 months.

Open to senior banking professionals in the MENA region leading SME banking operations, this award recognises individuals who have demonstrated exceptional leadership in supporting and growing the SME sector. Judges will assess strategic impact, innovation in SME products and services, and measurable outcomes achieved under the nominee’s leadership. Entrants should provide evidence of results over the past 12–18 months, including portfolio growth, customer engagement improvements, and initiatives that have advanced SME access to finance.

Open to senior executives and digital banking leaders in MENA, this award celebrates individuals who have driven digital transformation and innovation within their institutions. Judges will consider strategic leadership, implementation of impactful digital initiatives, and measurable improvements in customer experience or operational efficiency. Nominations should include examples of digital programmes led by the nominee, performance metrics, and evidence of transformative results achieved in the past 12–18 months.

Open to senior retail banking professionals in MENA, this award honours individuals who have demonstrated excellence in driving growth, innovation, and customer-centric retail strategies. Judges will evaluate leadership impact, product or service innovation, and measurable improvements in customer satisfaction and financial performance. Entrants should provide data from the past 12–18 months highlighting key achievements, growth metrics, and initiatives that have strengthened the bank’s retail proposition.

Open to senior executives and professionals leading Islamic banking operations in the MENA region, this award recognises individuals who have demonstrated exceptional leadership in advancing Sharia-compliant financial services. Judges will assess strategic impact, innovation in Islamic banking products and services, and measurable contributions to customer growth and inclusion. Entrants should provide evidence from the past 12–18 months, including performance data, product development achievements, and examples of initiatives that have strengthened the institution’s Islamic banking proposition.